Frequently Asked Questions

GENERAL i ORDERS i EVENTS i TRADE  

1. GENERAL

What languages do you speak?
English, Luxembourgish, French and German.
 
Do you have a physical shop?
We do not have a store and operate from a warehouse and our office in Luxembourg. We conduct regular tastings and are present at different events, such as the International Bazaar (Bazar International de Luxembourg).
 

2. ORDERS

Shipping information is available here.
 
Can I pick up my order?
We are no longer based in Luxembourg City but have moved 20km East, towards the Junglinster area. If you wish to pick up an (urgent) order in person, it might be possible. Please contact us directly.
 
Do you do gift wrapping?
Yes, we can provide single, double or triple bottle gift bags. Please note this service is only available for collection or deliveries in Luxembourg done by us directly. Alternatively, we can always provide you with the bags separately.
 
Can I buy gift vouchers?
Yes we have vouchers in print and digital format. The amount can be customised and a personal note can be added.
 

3. EVENTS

How can I attend a tasting?
Sign up to our newsletter or e- mail us (info@vinoz.lu).
 
Where are your tastings?
We work with different venues across Luxembourg City. Our main partner is Ready Coffeeshop in Limpertsberg.
 
Can I organize a private tasting/event?
Yes. The best way is to get in touch with us and discuss your needs. Call +352 691 649 566 or e-mail info@vinoz.lu and let us know the type of event you have in mind (i.e. private/corporate, number of people, location, etc.). As our portfolio consist of premium products, we charge a minimum of €30 tasting fee per person.
We are also always open to mutually beneficial partnerships and sponsorship opportunities.

4. TRADE

Where can I send trade enquiries to?
Please e-mail manon@vinoz.lu with your request. Note that we specialise in Australian wines only.
 
Where do you distribute to?
Most EU countries. We direct import all our wines and most are exclusively available from VINOZ in Western Europe. As we have very close relationships with our suppliers and care about representing them appropriately, we assess enquiries on a case by case basis.

Do you have a question not listed here? Get in touch via e-mail (info@vinoz.lu) or phone (+352 691 649 566).